STOCK SEGMENT RESPONSIBILITIES AND KPIs

• Forecast and plan demand to improve stock levels for the respective segments.

• Adhere to the specified KPIs.

• Manage stock to avoid aged inventory and reduce write-offs.

• Frequently review sell-out versus forecast to improve forecast accuracy and manage stock holding.

• Review forecast exceptions to maintain accuracy and manage demand effectively.

PURCHASING

• Process international and local supplier orders via ATHENA.

• Manage purchase orders in accordance with the Delegation of Authority (DOA).

• Create orders for various purposes (e.g., demonstration, internal use).

• Conduct weekly stock reviews prior to order payments.

SUPPLIER AND INTERNAL STAKEHOLDER LIAISON

• Communicate with suppliers regarding the status of goods on purchase orders.

• Make enquiries to suppliers regarding stock availability.

• Liaise with relevant internal stakeholders when stock cannot be shipped, or during product phase-in/out.

• Communicate stock arrivals and delays to stakeholders.

SALES OPERATIONS / E5 / DIRECT-TO-FRANCHISE FORECASTS AND DISTRIBUTION

• Generate monthly international and local S&OP/E5 reports prior to stakeholder meetings.

• Ensure updated projections are received from Sales ahead of the S&OP process.

• Generate Direct-to-Franchise forecast reports in advance of stakeholder meetings.

• Attend forecast review meetings with suppliers when required.

FORECASTING

Daily & Weekly Reporting:

• Back orders

• ETAs and order tracking

• Stock on hand (machines in warehouse)

• Supplier open orders / not shipped

Additional Reporting:

• S&OP/E5 updates for stakeholders

• Ricoh demand sheet

• Ricoh forecast report

• Monthly depreciation charges

• Bi-annual write-offs

• Stock ageing reports

• Excess stock reports

GENERAL ADMINISTRATION

• Use the Nashua Enterprise Portal to manage:

  • Stock returns

  • Stock adjustments

  • ETAs

  • Order queries

• Ensure your equipment is in working order.

• Report faulty equipment to the relevant department.

• Provide cover for team members during annual and/or sick leave.

• Answer and take messages from phone calls when necessary.

• Attend all required meetings.